Ars Technica got some great information from a well-known professional usability expert, Bruce Tognazzini, including his opinions on whether the iPhone’s touch-screen interface will be the next big thing, or the next big flop. You may find the results surprising.
Naturally, besides a few elite media people, and Steve Jobs himself, no one has really had a good “hands-on” with the iPhone to test it out for usability, however, perceptions and predictions can be formed.
Bruce…
Loves:
Gives ordinary people widespread access to technologies that have otherwise been very limited for public consumption (such as multitouch and whatnot)
Very approachable, even for older folks
Visual, random-access voicemail. “It’s about time.”
Hates:
Five hour battery life, and non-replaceable battery (without a crowbar…). “That’s a bad interface,” Tog says.
Relying on public WiFi (”Public WiFi is a mess”) for Internet access, or expensive cell networks affect fundamental reliability
SMS, e-mail, and voicemail are all separated out as much as possible. “I should not have to visit three different places on my phone every few minutes to see what is happening.”
Widgets are the only add-on path for the iPhone. “I can only hope that changes.”
Needs a keyboard. Touchscreen keyboard is nice and all, but not good for extended use and takes up much of the screen.
Nits:
Desperately needs to be tested for ruggedness (is that a hint for me, Tog?)
SMS should include an interpreter to expand upon common abbreviations
Camera should be higher resolution
Facial recognition “would be a plus”
iPod interface potentially confusing, much more complex than phone interface
Safari browser on iPhone may and may not be forgiving to web pages that are not totally strict on HTML. Forgiving will be much better in the long run than not.
Maps on the iPhone should just “know” where you are and tell you how far, distance and time-wise, you are from appointments that are on your calendar
He did, however, comment on how much of an improvement on current cell phones this phone from Apple really is, saying “Traditional cell phones are dull, limited, and at end-of-life. iPhone is glorious, and it is only the beginning.”
Yes, if we can learn one thing from our technologically and cell-phonically advanced neighbours in Japan, it’s that cell phone innovation has to start somewhere, but where it leads to with competition, is limited only by imagination.